Returns and exchanges policy

Exchange policy:

1- Without prejudice to contractual and statutory warranty provisions, the consumer may exchange a product supplied by the store within (7) days following receipt. The product cannot be exchanged after (7) days.

2- To qualify for an exchange, the product must be in good condition and must not have been used or benefited from by the consumer. The store may inspect it before exchanging it to confirm its condition. The consumer pays the shipping cost when requesting an exchange. For international exchanges, the consumer bears all shipping costs and is responsible for handing the product to the shipping company. In the event of a defect or error, the consumer will be compensated.

The consumer cannot exchange the product in the following cases:

1- If the product was made at the consumer's request or to their specifications, except for products that are defective or do not meet the specifications specified by the consumer.

2- If the product consists of videotapes, records, compact discs or software that has been used.

3- If the product consists of newspapers, magazines, publications, books or other authored works.

4- If a defect results from the consumer's mishandling of the product.

5- If the contract concerns accommodation, transport or catering services.

6- If the contract concerns purchasing software download products online.

Return policy:

1- Without prejudice to contractual and statutory warranty provisions, the consumer may cancel the contract and return a product supplied by the store within (7) days following receipt. This is not available after (7) days.

2- To qualify for a return, the product must be in good condition and must not have been used or benefited from by the consumer. The store may inspect it before accepting the return to confirm its condition.

3- The consumer bears the costs of the return. For international returns, the consumer bears all shipping costs and is responsible for handing the product to the shipping company. In the event of a defect or error, the consumer will be compensated.