Frequently asked questions

General

How do I know whether a product is available?

Availability is shown on each product page.

Do prices include VAT?

Yes, all displayed prices include VAT.

How do I create a store account?

Select the account icon, enter your mobile number, then enter the verification code sent to you by text message.

Orders

Where can I find all my orders?

Go to My account → My orders.

How can I track my order?

From the My orders page in your account.

How can I cancel my order?

Contact customer service with your order number before our team confirms the order.

Why was my order cancelled?

An order may be cancelled because products are unavailable or at your request.

My order is incomplete. What should I do?

Sometimes a product is listed as available online but is unavailable at the pharmacy. To avoid delaying your order, we cancel only the unavailable products and notify you. If anything else is missing, contact customer service.

I received a different product from the one I ordered. What should I do?

We apologise for this. Contact customer service and we will address your order.